Openreach Service Delivery Transformation

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Complex Transformation Roll-Out

29 June 2010

Starting from July 2010, Openreach will commence the roll-out of aspects of the Transformation.


iLM equipment will be fitted in vehicles. The existing Code of Practice (currently used in Volume) will cover the use of data, etc in the Complex Teams.

At a meeting on 17 June 2010, Openreach presented the metrics which will be used to gauge the productivity of Complex teams. In essence, these are not dissimilar to those used in Volume in that Effectiveness and Efficiency Field Teams are measured. There will be different metrics for Planning and WFA.

The CWU had previously raised concerns regarding the Work Allocation Units (WAUs) some of these have been revised.