Openreach Service Delivery Transformation

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Performance Management - iPOP Review Complete

13 July 2010

The joint review of both the actual iPOP data and how it is handled has now been completed and work is ongoing on how the outcomes and process will be tested and then launched throughout the Volume organisation within Openreach.

Openreach

There will be significant changes in approach, the emphasis will be on identifying root causes of alleged low performance rather than a fixation about the mathematical outcomes. The intent is for both the team member and manager to identify what the possible issues are prior to any formal process. In a letter to the CWU, Alan Towers says “the iPOP result being an output not the focus of the improvement plan”.

Part of the launch will be the new Team Performance Analysis tool which will show trended performance over 13 weeks. This will mean that individual ‘bad’ days or weeks will not adversely affect the trend of productivity.