Openreach Service Delivery Transformation

article icon

Attendance Pattern Excercise - Update

4 August 2010

All Preference Exercises (with the exception of Ethernet Provision) in Openreach have been completed.


High Level of Participation

It is encouraging to note that overall 87% of team members participated in the Preference Exercises. In short over 19,000 people took the opportunity to have a real say in the attendance pattern they work. The scale of this is probably unprecedented. Even more pleasing is that, of those participating, 90% got their first preference of days and 73% got their first preference of days and start times.

Whilst there have been a few problematic issues, it is clear that the negotiating process and eventual outcome was a huge success.

The percentage of people who got first preference in Service Management at first sight looks at odds with the other units. It should be borne in mind however that Service Management includes Ethernet Provisioning where there have been a few problems. The people in Ethernet Provisioning will remain on their existing pattern pending future discussions. Nonetheless, given that Ethernet Provisioning accounts for 20-25% of Service Management, it would have had an adverse effect on the original Preference Exercise.

It should be noted that during the whole process, from initial negotiations at whatever level through to Preference Exercise outcomes, there has only been one formal escalation to CWU Head Office. This should be seen as a major success for the Union's negotiators at all levels. It is also worth recording that Openreach has played its part in the successful outcome.

Personal and Domestic (P&D) Rosters

Giving people a real say in their attendance and ensuring that those who were unable to work certain patterns were treated fairly was important to the Executive

Of the total of 790 P&D cases 548 were resolved satisfactorily for the individual with a further 91 still going through the process. It is clear that childcare represents by far the main reason for P & D's.

It would appear that the process was successful however, without detail of those P&D's which were refused it is more difficult to evaluate the fairness and consistency of the process. A joint review of the process is currently underway with an aim of improvement.