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WEEKLY INFORMATION FROM THE COMMUNICATION WORKERS UNION

Volume 7 Issue 36. Paragraphs 474 - 490 20 September 2002
SUMMARY
GENERAL
474 CWU Membership Records System
475 CWU Parliamentary Panel
EQUAL OPPORTUNITIES
No items this week
HEALTH AND SAFETY
476 Corporate Manslaughter Prosecutions - New Corporate Killing Law Postponed Until 2004.
477 NHS Consultation Paper
478 Feedback on the New Safety Harness No.11
479 Hazardous Areas
TELECOMS
480 NHS Consultation Paper
481 Day In The Life Of... Studies
482 Proposition 48 - 2002
483 Proposition 53 - 2002
484 NewGRID Half Hour Reduction in BT Wholesale Network Operations
485 Telewest Recognition Update
486 BT Catering
FINANCIAL SERVICES
No items this week
POSTAL
487 Correspondence - C&CH Department
488 Meter Access - Market Testing Proof of Concept Trial
489 Royal Mail Conduct Code
490 Royal Mail: Individual Performance Standards
LETTERS TO BRANCHES
LTB/440 RoMEC Joint Venture (John Keggie, DGS{P})
LTB/441 Computer Centre Issues (Bill McClory)
LTB/442 National Agreement - RoMEC (John Keggie, DGS{P})
LTB/443 National Agreement - RoMEC Joint Venture (John Keggie, DGS{P})
LTB/444 TDS: 4 Week Trial Extension (Dave Ward, Outdoor Dept.)
LTB/445 CHD: Strategic Options - Future (Andy Furey)
LTB/446 RoMEC: JV Protection of Pensions (Billy Hayes, G.S.)
LTB/447 Scheduled Attendance Annual Leave Payments (John Keggie, DGS{P})

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GENERAL
474 CWU Membership Records System
I have decided to carry out a comprehensive review of the CWU Membership Records System.
The purpose of the review is to ensure that our records continue to be accurate and that the system is fit for this purpose. The review will be headed up by Peter Dodd Senior Clerk, National Organising Department working with NEC members from each of the union's constituencies and Regional Secretaries. Staff employed in the records section will be fully involved. A report will be produced with recommendations for my consideration.
Branches are invited to send any comments they may have on any aspect of the Membership Records system to Peter by no later than 11th October 2002.
Steve Baguley, National Organising Secretary

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475 CWU Parliamentary Panel
At its meeting on Tuesday, 17 September, the PFMC agreed a timetable to reopen the CWU's Parliamentary Panel after this year's Labour Party Conference.
This is to formally notify Branches that in November 2002 a Working Party of the PFMC will be established to determine the procedure for setting up the Union's new Parliamentary Panel.
This process will then be communicated to Branches before the end of the year and applications from individual members who wish to be considered for the Parliamentary Panel will be invited from January 2003.
If you have any questions or wish for further clarification upon this matter, then please do not hesitate to contact me on 020 8971 7241.
Ian Wingfield, Political Officer (Acting)

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HEALTH AND SAFETY
476 Corporate Manslaughter Prosecutions - New Corporate Killing Law Postponed Until 2004.
Dave Joyce, Chair of the National Executive's Health & Safety Committee has responded on behalf of the CWU to recent Corporate Manslaughter developments.
The Crown Prosecution Service recently published figures showing that in the last four years, a record number of company directors and business owners have been prosecuted for manslaughter concerning work-related deaths. The CPS detailed ten completed prosecutions undertaken since 1998, when new investigation procedures came into force plus five ongoing prosecutions.
Dave said "Although the CPS figures do show an increase in the prosecution rate, the number of prosecutions represents only a very small proportion of the total number of work-related deaths in the same period and the system is still not adequately dealing with the most serious of Safety Crimes which result in the death of ordinary workers. It's notable, for example that only three of the ten completed cases since 1998 have resulted in a conviction. The inability of the existing legislation and prosecutors to secure court convictions requires the Government to amend the Law and the CWU along with other major Unions and the TUC are part of a campaign coalition through the Centre for Corporate Accountability, urging the Government to take action. CCA research shows that only six company directors, two farm owners and one sole trader have ever been convicted for manslaughter. In addition, three companies have been convicted. All the convictions so far concern people who ran relatively small companies or businesses and those in control of large organisation are still slipping through the legal loopholes".
Dave said that "Five people a week die in workplace incidents and figures just released by the health and safety executive show that the number of workplace deaths remains at a critically high level. Despite this leaked news last month indicated that a 1997 pledge by the then Home Secretary Jack Straw to introduce a new crime of "corporate killing" is to be postponed until 2004. Dave added "Directors and Managers will only take safety seriously if they are threatened with jail and postponing a new crime of corporate killing is very bad news. According to HSE figures there were 249 workplace fatalities last year, bringing to 1,300 the number of deaths since Labour was elected in 1997. Only 30% of these cases have resulted in prosecution".
There is growing public frustration that no one can be readily held to account and there is still bitterness surrounding the disasters of the late 1980s - the Zeebrugge ferry disaster, the Clapham rail crash and the King's Cross fire, all needlessly claimed lives. There was evidence of criminal negligence but the companies in question had managed to evade responsibility. Following the more recent rail catastrophes at Southall, Ladbroke Grove, Hatfield and Potters Bar, calls for reform to the corporate manslaughter law have been swept along by a new wave of outrage and incomprehension. Then there are cases like those of 24-year old Sussex University student Simon Jones who on April 24 1998 was sent as a casual labourer to work inside the hold of ship, at Shoreham docks in West Sussex. One of the most dangerous jobs in the country and without a day's training behind him, he was killed. Two hours into the job, on his first day, the jaws of the two-tonne crane-grab snapped shut over Jones, fracturing his spine and partially severing his head. He had never worked at the docks before and was sent there by a local temping agency, unloading a cargo ship for £5 an hour. Supporters of the Simon Jones Memorial Campaign have fought tirelessly for three years since his notorious death to bring Euromin, the owners of the dockyard, and the general manager, James Martell, to court on the charge of corporate manslaughter. The Company completely disregarded safety and had no proper safe systems of work. The trial finally went ahead in November 2001 but the Court cleared them both of manslaughter and the company was found guilty of two lesser charges of breaching health and safety regulations and fined £50,000. The Simon Jones Campaign is also calling for urgent reform to current legislation. Relatives currently have little scope to pursue their grievances in court presently.
At the moment companies escape prosecution for the homicide offence because of the archaic nature of the law. Under current law, which favours larger companies, a company can be convicted of manslaughter only if a director - a "controlling mind" of the company - is first found guilty as an individual. Even if it is proved that a company has "wilfully or recklessly disregarded risks" to its employees, unless the director is convicted, the case will end in an acquittal. It allows companies to escape prosecution simply because of the difficulty in identifying a single director who can be prosecuted for manslaughter. If implemented Labour's 1997 pledge and the proposals for reform of the corporate manslaughter law, first published in September 2000, would smooth out some of these inconsistencies. Theoretically, the new crime would ensure a higher conviction rate, and the prospect of unlimited fines would force companies to improve safety standards or go out of business. Stigma will also play a major part.
However pressure from the CBI and business leaders and lobbyists who oppose the new law and have made the government think twice about its proposals. There is a belief that the government is too closely allied to big business. Companies should not be allowed to play such a prominent role in shaping central policy.
Another problem is that investigations into deaths at work traditionally fall under the remit of the HSE, a body chronically under-resourced. Environment minister Michael Meacher recently admitted that the government's plan to spend an extra £4.5m on health and safety inspectors would not be enough to police the workplace. The HSE has such a poor record in investigation and prosecution of offences that the CCA believes it can't be allowed to lead the proceedings in cases of manslaughter, says David Bergman CCA Director. "The police must remain the primary investigating body working together with regulatory agencies. The HSE can't do its job and work in partnership with business. They obviously have to sell the importance of good health and safety, but the fact remains that it will always be an unwelcome cost. Companies know if they cut corners, they can make more profit."
Dave Joyce concluded "The government has so far broken its promise to prosecute company directors who kill workers and members of the public through negligence and disregard of safety at work. As result there will be more deaths and the question is how many more people have got to die? The fight to reform the current corporate manslaughter law and force companies to put safety before profit continues and the CWU will be at the forefront of that campaign as part of the national campaign coalition. I want CWU Branches and Safety Representatives to play an active part in the campaign locally also."
All Enquiries to Dave Joyce, Acting Assistant Secretary CW/HQ Health, Safety & Environment Committee

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477 NHS Consultation Paper
The NHS has issued a consultation paper on the implementation of Law Commission proposals (supported at the time and since by the TUC) that the NHS should be able to recover the costs of treating workplace injury victims from the employer who caused the injury. A supportive quote from TUC Deputy General Secretary Brendan Barber was included in the DoH press release, which is available at http://tap.ukwebhost.eds.com/doh/Intpress.nsf/page/2002-0379?OpenDocument
The full consultation paper is available at www.doh.gov.uk/nhscosts/ - the consultation ends on Friday 8 November 2002.
In general the TUC does of course support the proposal which meets polluter pays principles while not eroding victims' compensation. We would want to make the point, however, that illness should be covered as well as injury and that the money recovered should go into supporting occupational health services such as NHS Plus.
CWU members are encouraged to send their comments to the Health Safety and Environment Department by 4th October so that a formal TUC response can be considered by union legal officers at their meeting on 17 October. The TUC's final response will be circulated after that so that unions can also submit comments.
Any enquiries on this issue should be addressed to Dave Joyce, Acting Assistant Secretary, quoting reference NS20.

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478 Feedback on the New Safety Harness No.11
A meeting with BT to review the Safety Harness No11 is being arranged. The T&FSE Health Safety and Environment Sub Committee wish to thank all Branches and USR's who have sent in comments on the Safety Harness so far. All issues that have been raised are being taken up. Branches are encouraged to please ask their members who use the Safety Harness No.11 for their views and comment. All feedback is welcome and will be raised at the review meeting.
Please send your comments to Steve Mann, Health and Safety Officer, at CWU Head Office.
Any enquiries on this issue should be addressed to Dave Joyce, Acting Assistant Secretary, quoting reference NS27.

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479 Hazardous Areas
A further meeting on the issue of Hazardous Areas in BT was held on 17 September 2002. At the meeting the T&FSE Health Safety and Environment Sub Committee discussed proposals from Wholesale Safety Risk Manager, Paul Hancock, who is leading on the issue of Hazardous Areas for BT.
Although there is some way to go in resolving the issue of Hazardous Areas in BT the T&FSE Health Safety and Environment Sub Committee welcome the progress that is being made and are awaiting proposals from the process and the linking of the process between lines of business.
The T&FSE Health Safety and Environment Sub Committee have been informed that a process is being actively worked on and that proposals are expected shortly.
Branches will be updated as soon as further information is available.
Any enquiries on this issue should be addressed to Dave Joyce, Acting Assistant Secretary, quoting reference NS35A
Att: TFS7

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TELECOMS
480 ISIS Catalogue Amendments April to September 2002
Documents detailing ISIS Catalogue amendments for the above period have been dispatched in electronic format to all branches with members in the BT Group. The documents are very large and branches are urged to read them on screen before deciding whether or not it is necessary to print them out.
If any branch is unable to access the electronic versions of these documents, please contact my office at CWU Headquarters.
Yours sincerely
Simon Sapper, Assistant Secretary

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481 Day In The Life Of... Studies
As part of the on-going improvements that BT Wholesale Operations are presently seeking to develop, management are planning to undertake a series of studies around the "Day in the Life of a (Field Engineer)". The intent is to fully understand the impact of day to day problems field engineers encounter and how they can overcome such barriers. The studies are due to commence in Network Build this week, and Network Capacity & Planning shortly.
The objective of the studies is to clearly indicate what the key issues are for operational teams, and the actions required to address these problems.
The study in Network Build is scheduled to conclude no later than 10th October 2002 for both External and Internal Operational Teams. The External element will take place within all 3 Sectors i.e. the North, Central and South will be by workstream functionality. The Internal team will conduct their study within the Midlands and it will be non-specific to workstream functionality. In total there will be 72 studies.
Management have given their assurance that this study will be on a voluntary basis for the individuals who wish to participate from a work perspective; their anonymity will be protected throughout the course of the study.
Individuals will be selected on a voluntary basis within a team to observe and record the sequence of events that unfold during the "Normal Day" of a team member. These will be known as Days in the Life Of (DILOs). They will not personally evaluate the performance of the individual participant or those who are directly involved with the process.
Once again, management have given their assurance that the study can be aborted at any time, either by the DILO or the individual. The content of each individual study will be strictly confidential and will not be discussed with any person from the individual's team.
On completion of each DILO study the information obtained, for Network Build, will be forwarded directly to Colin Martindale and Chris Wilson from the Change Management Team. Network Capacity & Planning will put similar arrangements in place.
Six Sigma analysis will be applied to the data gathered to identify specific process areas that can be improved, hence enhancing overall performance.
Finally, Management will be more than happy to share with the Union any findings resulting from the study, and this will be the subject of a report to Branches.
Brian Healy, Assistant Secretary

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482 Proposition 48 - 2002
The terms of Proposition 48 have been submitted to BT Wholesale management and consequently the Wholesale Executive team would wish to receive reports of any instances of theft of laptops from BT Wholesale personnel. Such cases will be used in discussions with Wholesale management.
Brian Healy, Assistant Secretary

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483 Proposition 53 - 2002
The terms of Proposition 53 have been submitted to BT Group with the general outline argument as to why the Union is seeking improvements. The Executive team would be grateful to receive from the Branches who took part in the debate of any individual cases, which they may wish the Executive to use as case samples regarding the lack of clear development and job shadowing opportunities.
Brian Healy, Assistant Secretary

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484 NewGRID Half Hour Reduction in BT Wholesale Network Operations
Network Operations have advised the Wholesale Executive Team of its proposals to implement the third and final half hour reduction in the working week for NewGRID skill bands as agreed under NewGRID. As in previous years the implementation of the reduction for shift rota workers will be the subject of local discussion.
Field Operations - NLG
The implementation of the final reduction has been (or is being) agreed with the Union locally as part of the ongoing Attendance Patterns discussions. They state that where individuals have chosen not to move to the new/revised patterns the reduction will be implemented in the form of two 15 minute reductions at the beginning of Monday and Wednesday, unless otherwise agreed locally. As in previous years any individual still covered by the Business Hours agreement will get the two reductions at the end of those days.
Satcomms Operations - NLGD
One half hour reduction at end of day Tuesday.
Network Management - NLJ1
New attendance pattern are being agreed with the CWU locally.
Configuration - NLJ2
The 30 minute reduction will be taken in one 30 minute block one day each week. It will be taken at either the beginning or the end of the working day and will not be taken on the shortest day for those on a 9 day fortnight.
Technology Support - NLJ3
30 minute reduction at the end of the day to be determined locally.
International Customer Service and Network - NLJ5
New attendance patterns are being agreed with the CWU locally.
Property
Office based NewGRID grades - reduction to be the subject of local agreement.
Emergency Planning
5 day week - either 4 x 7.15 days plus 1 x 7.00 hour day or 3 x 7.00 hour days plus 2 x 7.30 days.
9 day fortnight - to move to 8 hour days.
Work Management
9 x 8 hour days.
System Access
5 day week - 2 x 15 minutes reductions at end of day.
14 day 3 week or 9 day fortnight - 1 hour reduction fortnightly on a Friday.
For all others - a 30 minutes reduction at the end of 1 day per week.
Performance Improvement
9 day fortnight - either 30 minutes at the end of each Thursday or 1 hour before their scheduled day off.
5 day week - either 30 minutes at the end of 1 day or 1 hour on alternate Fridays. To be determined locally.
Customer Complaint Handling (CCH) and Special Faults Investigation Bureau (SFIB)
30 minute reductions at end of day on either Tuesday or Thursday. To be determined locally.
Operational Effectiveness & Production Management
30 minutes at the end of each Thursday.
The Executive would wish to be advised of any information to the contrary. For FWH members there are no changes in the existing office hours and members will continue to work within the FWH Agreement.
Brian Healy, Assistant Secretary

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485 Telewest Recognition Update
Following the Telewest senior management changes announced by Managing Director Charles Burdick, we have been informed that Mark Murphy has moved to head of HR at customer operations. Mark was the CWU's main point of contact in the exploratory talks regarding recognition.
Mark Murphy's former role in employee relations has been taken over by Adrian Kirton and the union has suggested that an early date be arranged with him in order to build upon progress made over the summer period.
It is not expected that the structural changes in management will negatively impact upon the recognition talks. CWU and Telewest are hoping to make early arrangements with ACAS for an independent and confidential union membership verification process within the proposed field operations bargaining unit. Branches will be advised of the relevant dates when agreed.
As well as continuing with the recruitment and organising campaigns at Telewest, branches are reminded that it is crucial for the verification process that our Telewest membership records are accurate. Branches that have already submitted lists of Telewest members to the telecom organising team are thanked for their efforts, but some remain outstanding, and we urge them to contact the team as quickly as possible.

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486 BT Catering
Further to BOB Paragraph 341, dated 12 July 2002, where it was reported that it was the intention of BT to re-tender the Catering Contract in BT buildings. Branches are advised that a meeting was held with Jeff Dunn, Industrial Relations Manager and Rosemary Hough, BT Catering Operations Manager, to discuss the catering provision in BT buildings on allocation of the new tender to be awarded some time towards the end of September.
Currently, BT have approximately 150 different catering outlets all providing different provisions. There are 60 which provide remote vending by third-party operators and BT have stated it is their intention to reduce costs over a phased basis, phasing out providing the traditional type main meal and to review the type of service offered in each location, against the change in trends of people's eating preferences.
The CWU have raised concern that this review appears to be just a cost-cutting exercise and that the Company needs to take into full consideration the requirement of the people, location and availability of alternative provisions. The CWU requested a list of current sites, together with the type of service available.
The review of the catering arrangements in BT buildings will take place over the next few months and the tendering process will include individual recommendations for each one of the existing sites. In terms of the process and time scales involved, the result of the tender will be announced around the end of September, prior to formally concluding the review of the new catering arrangements.
I attach* for information purposes a BT list of the current sites together with the type of service available and at the recent Personnel Committee, it was agreed to write out to Branches, seeking their comments on the catering review, as well as to alert them to the fact that a radical overview of the catering provision is forthcoming.
Any comments should be addressed to Sally Bridge, Assistant Secretary.
Att: TFS6

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POSTAL
487 Correspondence - C&CH Department
As you may know I am currently without a Senior Clerk due to Kevin Slocombe's departure to the Finance Department. Consequently, the Department is under immense pressure due to the heavy volume of work. The remaining staff in the Department are doing an excellent job to bridge the gap created by the vacant post. The Union is taking the necessary steps to fill the vacant post and interviews are due to be held at the beginning of October. Hopefully, once an appointment has been made, the Department will then be in a position to respond to future correspondence in a prompt and full manner.
I am sure Branches will understand the abnormal situation and, in the meantime, I would ask Branches to bear with us until we have a Senior Clerk in the Department. I thank you in anticipation of your patience.
Any comments concerning this BOB paragraph should be addressed to Andy Furey, Assistant Secretary, C&CH Department.

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488 Meter Access - Market Testing Proof of Concept Trial
Reproduced below is the content of a letter received from Royal Mail advising the CWU of a trial that they wish to undertake.
7th August 2002
Mr M Collins, Assistant Secretary
Dear Martin
Meter Access - Market Testing Proof of Concept Trial
I am writing to let you know about a planned proof of concept trial around a new meter access product which BCM are keen to introduce. This will involve a specific set of customers in a small number of Mail Centre areas.
The trial planned for a three month period will offer customers the convenience of posting using the new meter impression through pillar boxes. Currently these customers use outer envelopes to post their meter mail through pillar boxes. During the period of the trial they will not need to use the outer envelope but will be able to post meter mail loose. This opportunity will only be open to customers who own Pitney Bowes franking machines in three areas with a certain prefix, the areas being London Central, Derby and Worcester.
The die number range of the machines involved in the trial are PB2 and PB4. It will only be mail from customers using these prefixes that will be able to post loose into pillar boxes. The trial is planned to take place from the beginning of September until the end of November this year.
The trial will have an impact upon the Mail Centres concerned with meter mail arriving mixed with street collections. This will mean there is likely to be an increase in the mail rejected by the automation (in the case of IMPs the impact should be small but in the case of CFCs potentially all this mail will be rejected). Rejected mail will then require preparation manually for the next sorting process, after which treatment of this mail will be no different from current arrangements.
Local CWU representatives at the trial sites will be fully consulted during the evaluation process and consulted on any work area changes required for the period of the trial. I have asked for a meeting to be arranged for ourselves for early September, for which Kay is providing dates. At this meeting I would like to take you through, amongst other things, the plans for this trial and discuss how we propose to take this forward.
In the meantime if you would like any further details or would like to discuss the trial plans can I ask you to contact Deb Rajania on 07889 828614, as I will be on leave until the beginning of September.
Yours sincerely
Joe McGovern, Head of Processing and Network Design
The trial is being undertaken to identify and assess any problems associated with posters who post Meter Items out with the normal mailing criteria i.e. the red/green pouches or meter envelopes which are used to post meter items in pillar boxes.
In some areas up to 5% of meter items are posted loose into pillar boxes and this trial will enable the monitoring of the impact of this activity within a controlled environment. You will see the trial is being undertaken in three areas, London Central, Derby and Worcester and will be exclusive to customers who own Pitney Bowes (PB) franking machines and limited to those customers whose machines are either PB2 or PB4.
The trial is for a three month period and will run from September to 31st November 2002. It is not envisaged that there will be any operational problems associated with this project, as it is only based on capturing information. A meeting with Royal Mail to review the details of the trial will be held in the near future.
All enquiries regarding the content of the above paragraph should be addressed to Martin Collins, Assistant Secretary, quoting reference number L.620.04.

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489 Royal Mail Conduct Code
Branches are reminded that comments in respect of BOB Para 412 are still required. This paragraph was constructed against the background that the Postal Executive were prepared to accept an amendment tabled by North/North West London in the following terms:
Add at end: except that with the acceptance of Composite Amendment 6D from Annual Conference 2000, Conference further deplores the actions of managers who continue to abuse the guiding principles and terms of the agreement including:
1. The continued use of the 'catch all' charge of bringing Royal Mail into disrepute in conflict with Sections 12 and 13 of the Conduct Code
2. The misuse by Royal Mail managers of the charge of 'Gross Misconduct'.
Conference therefore instructs the Postal Executive to secure agreement with Royal Mail that such practices will cease. Conference further instructs the nominated group of Postal Executive members and Field Officers when reviewing the Conduct Code to include these two items in the review. In particular to assist with the review it would be appreciated if Branches could supply details in line with parts 1 and 2 of the amendment.
Any Branch comments to Ray Ellis, Assistant Secretary.

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490 Royal Mail: Individual Performance Standards
Reproduced below for information is the content of LTB number 360/2002 dated 18th July 2002.
I can advise Branches that the Awareness Workshops will be nationally deployed following the Workshop that is being undertaken by Divisional Representatives. This workshop is scheduled for the 24th September and will be attended by two Divisional Representatives per Division. Branches and Representatives are further advised that the deployment of the Individual Performance Standards will be overseen on behalf of the Postal Executive by Norman Candy.
Royal Mail: Individual Performance Standards
The introduction of Individual Performance Standards has now been under discussion for nearly two years and as Branches will be aware, pilots were finally agreed last year in twenty offices to ascertain and evaluate the most suitable way we could introduce performance standards nationally.
The pilots were very successful and identified a number of concerns which have since been represented to the Business over a series of discussions during recent months. This has now culminated in the National Agreement reproduced below, being endorsed by the Postal Executive.
The terms of the Agreement ensure:

The Postal Executive have agreed that a branch ballot is appropriate to give final endorsement to this agreement, but taking into account the fact that until all the representatives and members are made aware of the standards via the Joint Workshops, it would be impossible for them to make an informed decision. Therefore a Branch ballot will be held following completion of the Awareness Workshops. This way Branches cannot only make a decision on the standards but also on whether the terms and the overall aims of the Agreement are being met in full.
National Agreement on the Introduction of Individual Performance Standards
The following Framework Agreement has been reached between Royal Mail Service Delivery and the Communication Workers Union in respect of the introduction of Individual Performance Standards.
1. Background
Contained within the Joint Statement agreed in respect of the Standards of Conduct and Attendance and within the PBS Agreement, was a commitment by both parties that standards needed to be developed, understood and communicated to all employees.
To facilitate the introduction of the above, Individual Performance Standards were developed, using National Databank values and a jointly-agreed process was trialled in twenty pilot offices. The Pilot activity confirmed that:

2. Aims

3.Implementation Programme

4. National Roll-Out
The introduction of individual performance standards will be rolled out nationally, on a phased basis, using the workshops referred to in Paragraph 3. The aim will be to complete all units by the end of the financial year 2002-2003. Local training programmes will be prioritised in order to ensure full support of this initiative.
Following full implementation, when all employees and managers are fully aware of the required performance standards, it is accepted by both parties that the use of the formal one-minute checks to evaluate a fully-trained individual's performance, would not be appropriate. The only exception to this might be when an individual's capability to meet the standard is brought into question due to the length of time they may have been away from the task they are due to perform e. g. the individual has been performing other duties for a year and the use of a one-minute check may indicate to the manager that they may require support or refresher training.
5.Review
The introduction of this initiative will be monitored jointly on a regular basis to ensure achievement of the aims of Paragraph 2 and a formal National Joint Review will take place after 12 months.

Royal Mail Service Delivery Date

Communication Workers Union Date

All enquiries regarding the content of the above paragraph should be addressed to Martin Collins, Assistant Secretary, quoting reference L.140.24(m), or Dave Ward, Assistant Secretary, quoting reference number 150.01(b).

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