GO BACK TO BRIEFINGS INDEX

WEEKLY INFORMATION FROM THE COMMUNICATION WORKERS UNION
SUMMARY

Attachments or LTB's can be emailed or downloaded from the National Site
Volume 10 Issue 26 Paragraphs 414-429 8 July 2005

SUMMARY
GENERAL
414 Headquarters Printing and Reprographic Services
415 CWU Annual Conference 2006
416 Gloucestershire Amal Branch - Andrea Brusheen Appeal
417 Equality & Diversity Mandatory Training for Branch Officials
EQUAL OPPORTUNITIES
No items this week
HEALTH AND SAFETY
418 Low Level Letter Boxes - Early Day Motion supporting the CWU campaign by David Hamilton
MP for Midlothian (EDM 381)
419 A Report of the Health and Safety Fringe Meeting CWU Annual Conference 2005
TELECOMS
420 Accenture HR Services - Rentokil Contract for Resourcing Services
421 Accenture HR Services - Royal & Sun Alliance Contract for Absence Management Services
422 BT Wholesale - IT People
423 Accenture HR Services - Equal Pay Audit Update
424 Capacity Planning and delivery: Re-organisation Update
425 Capacity Planning and Delivery: Routing Solution Lunch Breaks
426 Network Engineering Journey - Update Report
427 Accenture HR Services - BT Learning Contract
POSTAL
428 Postal Outdoor Department - Annual Conference Decisions
429 Parcelforce Worldwide Disability Monitoring Exercise
LETTERS TO BRANCHES
308 30/06/05 Securicor Pay 2005 - Nigel Cotgrove
309 30/06/05 FRS - Ian Cuthbert
310 30/06/05 Field Service - Vehicles - Ian Cuthbert
311 30/06/05 Low Level Letter Boxes EDM - Dave Joyce
312 30/06/05 Retirement Age Survey - Bill McClory
313 01/07/05 02 Retail New Contracts - Jeannie Drake
314 04/07/05 Anti-Privatisation Campaign - GS
315 04/07/05 STUC Disabled Workers Conference - Steve Baguley
316 05/07/05 Project Custard - Cleaning in BT Buildings - Simon Sapper
317 05/07/05 Modern Apprecenticeships - Bob Gibson
318 05/07/05 BT's Employee Privacy Policy - Simon Sapper
319 05/07/05 Anti-Privatisation Campaign (2) - GS

Back to the top
GENERAL
414
Headquarters Printing and Reprographic Services
Branches and Representatives will wish to know that CWU Headquarters have recently acquired new reprographics equipment. The purpose of broadcasting this information is to inform you that we are now able to offer a print service to branches that we believe will be within a price range that you will find competitive. Amongst the services we can provide are colour or black & white posters, leaflets, booklets etc. It is not possible to produce a price list as prices will vary dependent on each individual job based on quantity, timescale, delivery requirements etc. If you would like more information about this service or wish to receive a quote for a particular piece of work then please ring or email Jacquie Winter, Acting Head of Post & Reprographics. 020 8971 7218 jwinter@cwu.org

Back to the top


415
CWU Annual Conference 2006
I am pleased to be able to confirm next years annual conference will be held at the Bournemouth International Centre from 21 to 26 May 2006
I am aware that a rumour was circulating at conference this year to the effect that the Bournemouth conference centre would not be ready. This is untrue. The refurbishment of the BIC is on schedule and will be completed by this autumn.
If Branches require any assistance with booking hotel accommodation contact the Bournemouth International Centre Bureau (BIBC) who offer a free service.
Telephone 01202 456545 Fax 01202 456464 email bicb@bournemouth.gov
website www.bicb.co.uk
Any enquiries concerning annual conference should be directed to Peter Dodd on 020 8971 7331 email pdodd@cwu.org
Tony Kearns
SDGS

Back to the top


416
Gloucestershire Amal Branch - Andrea Brusheen Appeal
Gloucestershire Amalgamated branch are trying to raise funds for a Postwoman that had an accident.
Andrea Brushneen moved from Gloucester to Sleaford in Nottinghamshire last October with her family, continuing her employment as a delivery office driver within Royal Mail.
Unfortunately not long after her move, Andrea was involved in a road accident whilst on duty which resulted in her suffering serious head injuries. In order to be nearer to her relatives, she has returned to Gloucester.
Andrea's husband, also a postman/CWU member, and their two school aged children are obviously suffering both emotionally and financially.
At present, the branch are trying to raise as much money as possible to help this family at this distressful time. The family would like to bring Andrea home but to make this possible they need a special bed and wheelchair and other facilities.
Donations from branches for this member and her family would be much appreciated by the branch.
Cheques should be made payable to Gloucestershire Amalgamated Branch and the Branch will forward them on to the family.
Any enquiries on this BOB paragraph should be addressed to the General Secretary's Department quoting the reference GS 18.9

Back to the top


417
Equality & Diversity Mandatory Training for Branch Officials
In line with Conference policy, we now require branches to submit applications for the following mandatory Equality & Diversity courses.
These courses are being held in the Eastern Region:
Tuesday 26th July - Ipswich
Wednesday 27th July - Ipswich
Monday 1st August - Norwich
Tuesday 2nd August - Norwich
Further dates and venues for other regions will be published in due course.
Nominations should be made on an application form for Union courses and returned as soon as possible to Trish Lavelle, Head of Education & Training, CWU Education & Training Centre, Alvescot Lodge, Alvescot, Bampton, Oxon OX18 2PY. Telephone: 01993 843373; Fax: 01993 840960; email: mtodd@cwu.org


HEALTH AND SAFETY
418
Low Level Letter Boxes - Early Day Motion supporting the CWU campaign by David Hamilton MP for Midlothian (EDM 381)
Reproduced below for your attention is an Early Day Motion tabled in the Commons by David Hamilton MP for Midlothian. I have written thanking David for his attention to this issue and support which is very much welcomed. Our campaign has drawn widespread support with cross-party support within the Commons and every MP approached either by this HQ or by our local branches giving their support and writing to the Deputy Prime Minister's Office. Various local authorities, the National House Builders Council and other Industry Stakeholders have conveyed their support. In fact it appears that the only individual not to support the enshrining of the EU Directive into UK Regulations is the Deputy Prime Minister who has ultimate responsibility in the area. I have written to CWU supported MPs requesting that they add their signatures and support to EDM 381 and local Branches and Officials who contacted local MPs previously may wish to do similar. All the support we can get in continuing our campaign will obviously strengthen our arguments.
21.06.2005
EDM 381
Low Level Letter Boxes
That this House supports the campaign by the Communication Workers Union calling for Government action on the problem of low level letter boxes; notes that there are around 3,000 back injuries to postmen and women each year in Royal Mail and that delivering to low level letter boxes at the base of a house front door forces postal staff to stoop to ground level whilst carrying a satchel of mail weighing up to 16kg (35lbs) and causes a serious risk of back strain; considers that the Government should implement the specifications set out in current European Standard (EN 13724) covering private letter boxes, which for ergonomic and safety reasons specifies the height, positioning and design of letter boxes in order that the safe delivery of mail can be made without the risk of injury; and further notes that the standard sets down that the centreline of the letter box aperture should be at a height between 700 mm (2ft 3.5inches) and 1700 mm
(5ft 7inches).
Hamilton, David
An Early Day Motion, or EDM, is a motion put down ("tabled") by Members of Parliament calling for a debate on a particular subject. In practice, there is rarely time to debate EDMs nowadays and their true modern-day purpose is to enable MPs to draw attention to an issue and to canvass support for their views by inviting other Members to add their signatures in support of the motion. Members may also table amendments to existing EDMs. EDMs, amendments to them, and the names of signatories to both, are circulated in the Vote Bundle, the daily working papers of the House of Commons. EDMs can often attract a great deal of publicity, and many people regard them as a gauge of opinion.
Any enquiries should be addressed to Dave Joyce, National Health, Safety & Environment Officer quoting ref. C32.

Back to the top


419
A Report of the Health and Safety Fringe Meeting CWU Annual Conference 2005
A very successful and well-attended fringe meeting was held at CWU Annual Conference on Sunday 12th June 2005. The meeting was attended by over 100 delegates from the CWU Annual Conference and the Guest Speaker was Hugh Robertson the Senior Policy Officer for Health and Safety at the TUC.
National Health, Safety and Environment Officer Dave Joyce opened the meeting on behalf of the Health and Safety Department and introduced Hugh in his role as TUC Health and Safety Officer. Hugh is also on the Industrial Injuries Advisory Committee and is a Health and Safety Commissioner. Hugh started by congratulating to the CWU for being a Union that takes its Health and Safety seriously. He said this was proven by the fact that so many delegates turned up for the Health and Safety fringe meeting. Hugh said that Safety Reps really make a difference in the workplace for a number of reasons.
50% less accidents occur in workplaces where the Union is involved. Where there are Safety Reps in the workplace there are less injuries at work, the workplaces are more healthy and workers are more confident about reporting Health and Safety issues to a Union Rep. Hugh said there are 10,000 Safety Reps trained each year by the TUC and by the Union. They know more about Health and Safety than the Managers and the most serious risks that have been discovered at work have been discovered by Union Safety Reps. He cited instances of this as being Asbestos, Acoustic Shock where the CWU is at the forefront and also nanotechnology. Other areas that have come to the fore because of the work of the Union Safety Reps are manual handling and driving.
Hugh said that the TUC have recently produced a booklet called the Union Affect which documented the success of the role of the Union Safety Reps. He also said that Health and Safety was one of the main reasons why people join and also stay in Unions and many members think it more important of an issue than even pay. Hugh went on to say that the Health and Safety Work Act is now over 25 years old. The workplace has changed and the law needs some changes made. Hugh said that the USRs are able to call in Enforcement Agencies; they have a legal right also to raise any issues with Employers, although currently there is no legal right for Employers to respond. Hugh said that a new law needs to place into it a requirement via the Employer to respond to issues taken up by Safety Representatives. He said there needs to be a whole cultural change on Health and Safety. Employers need to take enforcement seriously. Every year he said 250 workers are killed at work in the UK. Everyone is avoidable and the HSE say that most accidents come out of management failures but Hugh pointed out that the 250 deaths each year at work are only the tip of the iceberg, they do not include such things as accident road accidents whilst people are at work and deaths from illnesses such as asbestosis which have been contracted by workers whilst they are at work. He says that an estimate really of the amount of people who die because of work is more likely 10,000. 25,000 people each year have to give up work because of injuries or ill health sustained at work and over a million are injured or suffer ill health because of accidents or ill health. He contrasted this with the fact that only 1,300 convictions have taken place on Health and Safety matters since the inception of the Health and Safety at Work Act. An average fine is £10,000 and the number of people jailed because of Health and Safety issues is only 5. Hugh said that with regards to HSE Inspectors there are not enough and the numbers are falling every year. He said there needs to be more Inspectors and greater fines. He also went on to say that the TUC supports a new Corporate Killing Bill but it needs to be tougher. Hugh said that the TUC were not looking for Managers to be made scapegoats but that criminal liability should apply to the corporate body of Companies and there needs to be proper legal binding duties on Directors of Companies and new law on Corporate Killing, more inspectors, more powers for Safety Reps and he said that the list does not just come from the TUC but it came from the deliberation of the recent parliamentary Select Committee on the role of the Health and Safety Commissioner Executive.
Hugh said that employers have been getting away with murder and we need to stop this.
Questions from Delegates to Hugh were on the issues of:

At the end of the successful meeting National Health, Safety and Environment Officer Dave Joyce summed up by thanking Hugh and endorsing the remarks that had been made by Hugh in the meeting.
All enquires regarding the above should be addressed to Dave Joyce, National Health, Safety & Environment Officer quoting ref: A1.

Back to the top


TELECOMS
420
Accenture HR Services - Rentokil Contract for Resourcing Services
Accenture signed a $1.3million contract with Rentokil to deliver Resourcing Services. Rentokil is part of Rentokil Initial plc, which is one of the world's largest business service providers in hygiene, safety, security, facilities management and parcel delivery, with more than 93,000 employees operating across more than 40 countries.
This is a 4-year deal, with Accenture HR Services delivering a single service provision in Resourcing. This is a significant first step with this large global company.
This service, which is a full Resourcing service is being delivered from the HR service delivery centre in Milton Keynes, providing dedicated recruitment support to pest control business line managers in the UK. Using the "Recruitmax" recruitment solution system, the service includes: sourcing candidates through a detailed selection process and on-line testing to offer production and reference checking. It is hoped to grow this activity. There has been no TUPE activity but has led to 10 extra posts which has meant a reduction in the levels of VR required as previously announced.
Brian Healy
Assistant Secretary

 Back to the top

421
Accenture HR Services - Royal & Sun Alliance Contract for Absence Management Services
Accenture has signed an approximately $10 million - $13 million contract with Royal & Sun Alliance (RSA) to provide Absence Management services to its UK employees. RSA is one of the world's leading multinational insurance groups; it employs 27,000 people in 130 countries. This 5-year contract, with an option to extend to 7 years, will provide absence management services to Royal & Sun Alliance's 11,000 UK based employees. The service will focus on frequent and long-term sickness absence management, rehabilitation for employees returning to work with restrictions due to ill health, occupational health referrals, pre-employment assessments and the introduction of a Total Health Management programme.
The full Absence Management service will go live in October 2005 and will be delivered from the HR Service delivery centre in Yarnfield Park, providing dedicated support, and includes a self-service reporting facility via SAP for RSA managers in the areas of absence, holiday and overtime reporting. This has resulted in an increase of 5 posts, which has meant a reduction in the levels of VR required as previously announced.
Brian Healy
Assistant Secretary

Back to the top


422
BT Wholesale - IT People
One of the key elements of the One IT strategy as announced in Branch Officials Bulletin No. 4/2005, paragraph 228, is the identification of people whose work naturally fits into one of the 29 key IT programmes.
One of the other aspects of this was to do with moving all BT IT people into One IT. The exact wording was:

The Wholesale Executive Board have now signed off a plan to commence the identification of IT people in Wholesale. Once identified and agreed with the lead from each area, these people will move into One IT. The definition of "IT people" is anyone who works on the "Core IT Activities" in the attached slide. The rationale is that cost savings can be made by BT (this formed part of the One IT business case) if the people (and their work) are consolidated in one place.
Brian Healy
Assistant Secretary
Attachment

Back to the top

423
Accenture HR Services - Equal Pay Audit Update
The purpose of this briefing is to provide a status update regarding the Equal Pay Audit which we have been working on with Accenture HR Services management.
Following the Equal Opportunities Commission guidelines in conducting the Equal Pay Audit and they have concentrated analysis on comparing basic salaries for men and women in Senior Associate levels and below who are doing work which is the same or broadly similar (e.g. in same Generic Job). The objective was to research all pay gaps of 5% or more and where it could not be identified as a "Material Factor" (a legal term which is a justifiable reason for the pay gap that was not associated with the gender of the employees) we will need to address the pay gap.
To provide some context around what was involved in the analysis of the stages that we have followed:

The material factors were as follows:

If the pay gaps cannot be justified, the company has a legal obligation to close the gaps over a reasonable period of time and where possible, both the Unions and the company will look to address these during the FY05 salary review process.
Brian Healy
Assistant Secretary

 Back to the top

424
Capacity Planning and delivery: Re-organisation Update
Branches would wish to note the recent update to that published to Branches in Branch Officials Bulletin No. 25/2005, paragraph 391. Attached is the latest management structure and an associated briefing sent out by the Head of CPD.
Brian Healy
Assistant Secretary
Attachment

Back to the top

425
Capacity Planning and Delivery: Routing Solution Lunch Breaks
Following notification of activity at a local level over changes to lunch breaks, information was sought from management nationally and attached for the information of Branches is their covering letter explaining the rationale.
Brian Healy
Assistant Secretary
Attachment

Back to the top

426
Network Engineering Journey - Update Report
The Wholesale Executive team have met with management to discuss areas of concern regarding the developments on NEJ.
The Union sought clarity on savings in terms of posts. Management stated that NEJ will lead to revised processes in planning and e-records with a considerable impact on FTE numbers in these organisations. E-records and planning activity will form part of a single work origination process as the work originator will draw the changes to the network directly on the system, avoiding separate drawings by the work originator as part of the job pack production, and by the e-records person for the formal records. There will be a reduction in planning activity as a result of more accurate records (over a period of time), reduced error, rework and interaction with build agents, automated generation of solutions and electronic job packs.
The actual FTE savings will grow over time dependent on the delivery of particular items of software, the conversion of the existing records into an electronic format, and the training and familiarisation of the work originators. BT Wholesale state they will only be in a position to be certain about the potential savings arising from NEJ implementation when they have experience of the systems later this calendar year and will consult the CWU on the level of savings once the proposals are available.
The Executive sought the company's view on whether the implementation of NEJ will lead to location centralisation and if so what were their initial thoughts about the likely outcome.
In response management believe that there will be little or no large scale movement of people, exploiting the technology by working virtually.
The Executive team asked what will the planning activity look like after NEJ implementation. Will there be one function or more than one function, and if so, are there likely to be banding issues for existing/new roles.
Management agreed that planning activity will change, particularly in terms of the processes which the implementation of NEJ will allow but it is too early to give a firm answer or even view as they have yet to work with the technology which will be more in line with the actual version that people would use. The pilots in Newcastle and Birmingham will help them to understand the process improvements and synergies to a much greater extent.
If the roles change they will consult separately on this with CWU and will also cover the selection process.
Information was requested on what the training plan will look like for any new/changed roles and will there be a skills/training matrix.
Management stated that the training strategy is not yet scoped due to lack of data in key areas. The new work originator role, once defined, will have a training matrix which will be made clearer during the work originator role consultations.
The Executive sought early information on what the impact and future would be for e-records, furthermore the Executive required access for e-Records people into the new process and environment.
Management stated that all e-Records people will be given the opportunity to develop the skills required to enable them to compete on an equal footing with the planning community for the new work originator role. It is expected that these appointments will be made a short duration after the completion of data transformation in a given locality. In the pilot sites this process is already planned and a number of e-Records people have moved across into planning to develop and share their skills. The remaining e-Records people are being trained on Network Engineer so that they are able to develop their skills. When the pilot is completed management will then be better placed to understand and review what will be required to implement the new work originator role. All e-Records people have the recommended minimum training requirements for PIPeR (BT's version of ECDL part 2) as part of this year's development plan. They also stated that additionally circa 30 e-Records people are presently on a development opportunity in planning, across the UK, to begin to develop their skills.
In terms of the actual numbers that move into planning this will be determined by the nature of what the new planning activity turns out to be. Their current strategy suggests that this could be as high as 50%; the remaining 50% would then be retained to undertake data assurance activity for a period of time (say 12 months). It must be stressed at this point without the knowledge and understanding from the pilots the figures quoted should only be taken as a guide.
Management believe those that remain as BAU e-Records would be most effectively managed from a single or a number of centralised locations. In practical terms this will depend on the take up of work originators from e-Records. Management accept it is incumbent upon them to publish their intentions, so that people understand and have a choice. They have agreed that as they progress through the year, they will better understand the new work originator role and what work will remain, they will publish the intended locations for e-Records post NEJ.
On the subject of backlog in records, Management's current strategy for dealing with the backlog is based on a mixture of automated backlog recovery, manual improvement and ongoing self-heal.

The Union raised the impact on CARO and the response from management is that at present there is no real impact on the Routing Solutions process as it is much more closely aligned with the BMS element than any other part of TCP. However, as data quality improves over time the process flow should be smoother and subsequently the fulfilment process to customers should be less dependent on manual intervention and manipulation.
Management will move the further development and extension of NEJ to the Birmingham and Newcastle patches. It will provide clear and regular communications to people affected by NEJ. For consultation purposes and so that there is a consistency of message, management have agreed for local Union representatives to receive a separate and full presentation.
Brian Healy
Assistant Secretary

Back to the top


427
Accenture HR Services - BT Learning Contract
Discussions have taken place against the expectation of Accenture HR Services signing a contract with BT on the provision of a learning design and delivery contract. Reference should also be given to the report to Branches in Branch Officials Bulletin No. 25/2005, paragraph 385.
The company has presented and formally notified the Union of the detail required for it to discharge its legal obligation with regard to the reasons and timing of the transfer, the measures taken by Accenture HR Services and Accenture Learning and in addition the legal, economic and social implications of the transfer.
In summary the reasons are as previously reported; the alignment of the learning services activity into Accenture Learning so that there is one business process outsourcing business unit within Accenture providing Learning Services. Subject to contractual discussions the planned transfer with regard to the legal, economic and social implications of the transfer, the estimate is that 180 Accenture HR Services employees will transfer. A further 70 Learning Services employees engaged on other customer learning contracts and associated support staff may also transfer to Accenture Services limited. Management of the Modern Apprentice and Learning Management Systems are separate contracts, the latter however may TUPE back to BT as it is believed that BT want a new LMS. The formal notification is attached for information purposes. It is possible that the numbers overall will change as reported in BOB No. 25/2005, paragraph 385 due to the special arrangements on applying for jobs with BT.
Much of the detail of the associated terms and conditions to transfer were agreed on the transfer of the CAC unit to Learning Services. It was critical at that time to agree the documentation to apply at that time given any future transfers out of Accenture HR Services.
Also attached is the working draft of those terms and conditions. Although TUPE does not cover Pensions, as with the negotiations for the CDC, Accenture Learning have agreed to keep the same contribution rates. The associated Pensions slide presentation and documentation is attached.
On the subject of career/band alignment and assimilation, the intent is to align into that of the main Accenture Services structure. The detail of this is also attached.
As these discussions progress, there will be further reports to Branches.
Brian Healy
Assistant Secretary
Attachment 1 Attachment 2 Attachment 3
  Attachment 4 Attachment 5

Back to the top

POSTAL
428
Postal Outdoor Department - Annual Conference Decisions
Attached to this document are the policy decisions of Annual Conference which will be dealt with by the Postal Outdoor Department.
Any enquiries to Bob Gibson's Department, reference 780.12
Att: PE13

Back to the top

429
Parcelforce Worldwide Disability Monitoring Exercise
The department have been advised that Parcelforce Worldwide will be inviting all employees to fill in a form to let the business know whether they consider themselves to have a disability or not. Completion of this form is optional, as also is giving consent to share the results with the local manager. It would appear that this form would enable the business to fulfil its obligations under the Disability legislation, so as to enable them to consult with employees on how best the business may help them should it be necessary.
Attached is a letter and explanation that will be sent out with the Disability monitoring form.
Any Branch enquiries should be addressed to Terry Pullinger, Assistant Secretary, quoting reference 018.
Att: PE14

Back to the top