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Openreach SD: End of Day Work Allocation

19 September 2013

Over the past weeks discussions have been taking place with Openreach regarding their intention to introduce a process whereby work could be scheduled 30 minutes past an individualís scheduled finish time.

The CWU National Team made clear throughout those discussions that a key principle would be to ensure that any work allocation process introduced met the terms of Section 3.2 of the Attendance Patterns Framework Agreement (SDT). For clarity the relevant part of the section is as follows, with the key sentence underlined:

On the Day Flexible Working - Individuals will be expected to undertake flexible working on the day of up to plus or minus a maximum of one hour from the rostered end of day attendance time. Openreach will not schedule work to trigger flex. The flex will be operated to complete job(s) or task(s) that the team member could complete within the one extra hour, so saving ineffective time the following day and ensuring that customer commitments are completed on the day promised.


The summary below letter sets out the basis of agreement between the CWU and Openreach on a new process which will allow Taskforce to allocate jobs up to 30 minutes beyond an individualís scheduled finish time. The principle enshrined in the new arrangements ensures that the individual is empowered to make the decision associated with the completion of jobs allocated in this way. It also ensures that the terms of the SDT Agreement are met.

It is important to note that the existing arrangements for the application of flex contained within the SDT Agreement remain unchanged. All current processes associated with the application of flex will continue for jobs allocated with expected completion times within their scheduled finish time.

From 1 October a new work allocation process will be introduced which will allocate jobs with an expected completion time of up to 30 minutes past an individualís scheduled finish time.

The key elements of the new way of working are as follows:

  • Openreach will only allocate jobs with an expected completion time of up to 30 minutes beyond an engineerís scheduled finished time, providing the engineerís flex balance is at or below 5 hours 30 minutes. In line with current arrangements where Taskforce cannot auto allocate a job as an engineer has reached the limit of their flex balance, the engineer will receive a ring control message and should progress as per the existing flex processes, i.e. either they flex off, or if they accept the job and work beyond their scheduled finish time it will be paid as overtime.
  • At the engineerís normal scheduled finish time, having attended site where appropriate, if they have not finished the job, the engineer may either further or retain the job using a new reason code specifically for jobs of this type, or choose to work on up to one hour after their scheduled finish time using voluntary flex. This time of up to one hour would be credited to their flex balance.
  • For such jobs allocated with an expected completion time beyond engineersí scheduled finished time, there will be no repercussions for not completing the job.
  • In all circumstances, if once on site the engineer assesses the job will extend to more than one hour past the scheduled finish time, they should contact their manager who will make the decision whether it is appropriate to use overtime to complete the task that day, or if it should be furthered / retained. For jobs extending more than one hour, in line with existing arrangements overtime is paid from the scheduled finish time.

The above parameters will also apply to those individuals who work PM2 i.e. tours.

Agreement and Pilot in NO&TV

The National Team and Executive listened carefully to the feedback from members and Branches over the past weeks and believe the agreement reached contains the processes for allocation of work required for this to be within the terms of the current agreements between the CWU and Openreach.

Openreach have commenced a pilot on the operation of flex in NO&TV where engineers also work tours. Subject to the satisfactory outcome of the pilot, the above arrangements will also apply in NO&TV from 1 November 2013.