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Openreach SD: Calculated Productivity

9 December 2014

Service Delivery had begun utilising a new measure called Calculated Productivity. The measure had not been discussed or agreed with the CWU prior to it being rolled out and used in parallel with iPOP as an additional productivity measure. Following representations from the National Team (NT) and a series of meetings, an interim agreement has been reached to enable meaningful dialogue with the CWU about the possible replacement of iPOP with Calculated Productivity within the Team Based Working (TBW) dashboard.

Interim Agreement

The interim agreement will remain in place until the negotiating process is concluded and agreed new arrangements are in place. The discussions taking place are with a view to reaching agreement by early January 2015. The interim agreement covers a number of safeguards for our members whilst the negotiations take place.

The safeguards cover those on informal and formal performance plans related to productivity by ensuring that during the period of negotiations they will not move to the next stage of the process if the plan is agreed to be unsuccessful. For those whose plans reach the agreed outcome then the plan will be closed. In effect for those members who are currently subject to either formal or informal plans, a moratorium has been agreed. The NT believe this will be welcomed by our members and Branches. Should agreement be reached for an alternative measure to iPOP then transitional arrangements will form part of that and this group of individuals will be covered by that approach.

Plans Outside Agreement

Whilst the Calculated Productivity measures may be referred to in conversations with individuals as a data source, they cannot be used as targeted measures. iPOP and TBW remain as the overall measures applicable to those in the appropriate work areas.

The National Team (NT) have been made aware of a number of cases where Calculated Productivity has been used in a performance plan outside the agreement with the CWU.

These cases were in place prior to the publication of the interim agreement, are being reviewed, and should be brought back into line with the interim agreement. The NT are keen to ensure that any performance plan currently in place is in line with the agreement between the CWU and Openreach.

  • Any coaching plans related to productivity will be based on iPOP, with that being the only targeted measure for determining productivity improvement under the plan.
  • Task Out and Success Rate data, by products, can only be used to identify areas of opportunity in the plan to support an improvement to overall iPOP.
  • No Calculated Productivity measures will be used as a targeted measure in coaching plans during this interim period.
  • Existing coaching plans will be reviewed to ensure they meet the principles above and if they do not they will be amended and discussed with the engineers.

Performan Plans and Overtime

The NT took the opportunity to raise and resolve two other issues as part of these discussions firstly, the length of performance plans and also the allocation of overtime.

Whilst coaching plans have normally been for a period of four weeks, where the discussion determines that the required targeted improvement cannot be reasonably achieved within four weeks, there is discretion for the plan to have a longer duration and the line manager will seek to agree this duration in discussion with the team member.

Branches have raised issues related to the allocation of overtime. This has not been universal but has caused concern for our members in certain circumstances. In order to move the issue forward it has been agreed that voluntary overtime will be allocated according to skill, geography and business demand. Where overtime requests are oversubscribed compared to demand, overtime will normally be allocated through rotation arrangements around the team. The NT will be discussing this approach with SPOCs at the above meeting in relation to what will be required locally to monitor this fresh approach which is welcomed by the NT.