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BT: Changes to CARE

15 April 2015

BT has announced that it intends to change its application of CARE during this financial year.

It will move from 4 surveys covering 50% of employees to 2 surveys each covering 100% of employees with a light-touch shorter survey in-between to ensure that the company is on track in-between the two main surveys. The 100% surveys will be conducted in June and January with the light–touch shorter survey in October.

The stated purpose of this change is to simplify putting more emphasis on action by moving to 2 surveys of everybody, a more complete view is achieved with adequate time to absorb feedback and act upon the surveys. BT also intends to shorten and simplify the question set.