Communication Workers Union - North Anglia Branch
Openreach Service Delivery Transformation
News and UpdatesThe CWU Telecoms and Financial Services Executive has been in negotiation with Openreach on Service Delivery Transformation (SDT). 
Assurances from the company on job security and the abandonment of Project Beck were based on reaching an agreement on attendance patterns. Since the vote to accept the Attendance Framework in November 2009 Openreach confirmed that Project Beck was no longer a threat to our member in Complex. The Uinion is now concentrating on the implimentation of the Attendance Patterns and issues raised over Performance Management. Performance Management - iPOP Working GroupA joint working group has been set up to examine the concerns arising from the validity and interpretation of iPOP data in Openreach. Attendance Patterns - Niche GroupsOne of the fundamental principles agreed with Openreach is that, whilst contractual change will occur, no changes to attendance will be proposed or implemented where there is no current business rationale. Complex Transformation PilotDuring the SDT negotiations, the CWU secured the commitment that if savings in Openreach’s cost base of 17.5% were achieved by April 2011, then Openreach will seriously review all third party sourcing and see whether it can be done in-house.
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